Senior Relationship Manager

Job Summary

A company is looking for a Senior Relationship Manager, Platform Relationships.

Key Responsibilities

• Translate client needs into technical requirements and provision sandbox environments
• Lead technical discovery sessions and ensure alignment of developer architectures with platform capabilities
• Own inbound API support tickets and coordinate hardware logistics for payment terminals

Required Qualifications

• Associate's degree in Finance, Business, or equivalent work experience
• 6+ years of experience in client success or relationship management, preferably in FinTech or Banking
• Experience in Banking Operations or Treasury required
• Ability to understand end-to-end processes
• Experience navigating complex problems