Senior Relationship Manager

Job Summary

Managing existing named Enterprise accounts, the full-time Senior Relationship Manager will drive retention and support long-term customer growth while working remotely across various locations.

Key responsibilities

• Manage large Enterprise accounts throughout the customer lifecycle, from onboarding to renewal
• Lead Quarterly Business Reviews to align business objectives and ensure measurable value realization
• Build and expand executive-level relationships across customer organizations to strengthen strategic partnerships

Required qualifications

• Minimum of 3 years of experience in Inside or Field Sales, Account Management, or Customer Success
• At least 2 years of experience in the SaaS industry
• Proven expertise in SaaS retention strategy and value-driven sales methodology
• Bachelor's degree or equivalent experience preferred
• Strong negotiation skills with the ability to navigate objections and drive mutually beneficial outcomes