Senior Reliability Operations Engineer

Job Summary

A company is looking for a Sr. Reliability Operations Engineer in Mexico.

Key Responsibilities

• Lead incident response and technical investigations during daytime hours, coordinating with engineering teams
• Respond to escalations from Tier 1 support, utilizing runbooks and system diagnostics for issue resolution
• Develop and maintain operational documentation and automation tools to enhance reliability and efficiency

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience
• 5+ years of experience in Reliability Operations, Site Reliability Engineering, or related fields
• Experience with incident response processes and supporting distributed systems or cloud services
• Proficiency in Linux and tools for monitoring and metrics analysis
• Familiarity with CI/CD pipelines and operational dependencies across microservices