Senior Renewal Account Manager

Job Summary

Owning the full renewal journey for a portfolio of strategic, high-value customers, the full-time Senior Renewal Account Manager will lead consultative renewal conversations with senior stakeholders and manage complex contract renewals in a remote environment.

Key responsibilities

• Manage the complete renewal process for high-value customer accounts
• Conduct consultative renewal discussions with senior and C-level stakeholders to emphasize value and partnership
• Collaborate with cross-functional teams to navigate and resolve challenges in multi-year contract renewals

Required qualifications

• 5-7 years of experience managing large, complex renewals or strategic customer portfolios
• Experience working with enterprise or private equity-backed customers in a B2B software environment
• Confidence in navigating commercial contract structures and high-risk renewal scenarios
• Proficiency in using CRM tools and data to inform renewal strategies
• Interest in mentoring others and sharing best practices in complex renewals