Senior Renewal Specialist

Job Summary

A company is looking for a Sr. Renewal Specialist, Customer Success.

Key Responsibilities

• Manage customer accounts during the renewal lifecycle to ensure timely contract renewals and minimize churn
• Lead renewal negotiations and analyze customer data to identify retention strategies
• Identify upselling and cross-selling opportunities to drive revenue growth within existing accounts

Required Qualifications

• 3+ years of experience in customer success, account management, or sales roles in the cybersecurity or technology industry
• Experience managing contract negotiations and renewal processes
• Foundational understanding of cybersecurity concepts and industry dynamics
• Proficiency in CRM platforms such as Salesforce
• Demonstrated success in achieving customer retention and revenue-related goals