Senior Renewal Specialist

Job Summary

A company is looking for a Sr. Renewal Specialist in Customer Success.

Key Responsibilities

• Manage a portfolio of customer accounts throughout the renewal lifecycle to ensure timely contract renewals and minimize churn
• Lead renewal negotiations and collaborate with account and customer success managers for a seamless customer experience
• Identify opportunities for account growth through upselling and cross-selling while maintaining accurate records in CRM systems

Required Qualifications

• 3+ years of experience in customer success, account management, or sales roles in the cybersecurity or technology industry
• Experience managing contract negotiations and renewal processes
• Foundational understanding of cybersecurity concepts and industry dynamics
• Proficiency in CRM platforms such as Salesforce
• Demonstrated success in achieving or exceeding customer retention and revenue-related goals