Senior Renewal Specialist

Job Summary

A company is looking for a Sr. Renewal Specialist, Customer Success.

Key Responsibilities

• Manage customer accounts throughout the renewal lifecycle to ensure timely contract renewals and minimize churn
• Lead renewal negotiations and collaborate with teams to support customer retention and account growth
• Maintain accurate records in CRM systems and contribute to process improvements for renewal workflows

Required Qualifications

• 3+ years of experience in customer success, account management, or sales within the cybersecurity or technology industry
• Hands-on experience with contract negotiations and renewal processes
• Foundational understanding of cybersecurity concepts and industry dynamics
• Proficiency in CRM platforms such as Salesforce
• Data-driven mindset with the ability to interpret metrics for informed decision-making