Senior Renewal Specialist

Job Summary

A company is looking for a Sr. Renewal Specialist, Customer Success.

Key Responsibilities

• Manage customer accounts through the renewal lifecycle, ensuring timely contract renewals and minimizing churn
• Lead renewal negotiations and analyze customer engagement data to identify retention strategies
• Identify growth opportunities within existing accounts and collaborate with sales teams on expansion initiatives

Required Qualifications

• 3+ years of experience in customer success, account management, or sales in the cybersecurity or technology industry
• Experience managing contract negotiations and renewal processes
• Foundational understanding of cybersecurity concepts and industry dynamics
• Proficiency in CRM platforms, particularly Salesforce
• Demonstrated success in achieving customer retention and revenue goals