Senior Renewal Specialist

Job Summary

A company is looking for a Sr. Renewal Specialist in Customer Success.

Key Responsibilities

• Manage customer accounts throughout the renewal lifecycle, ensuring timely contract renewals
• Lead renewal negotiations and analyze customer data to identify retention strategies
• Identify growth opportunities through upselling and collaborate with sales teams

Required Qualifications

• 3+ years of experience in customer success, account management, or sales within the cybersecurity or technology industry
• Hands-on experience managing contract negotiations and renewal processes
• Foundational understanding of cybersecurity concepts and industry dynamics
• Proficiency in CRM platforms such as Salesforce
• Demonstrated success in achieving customer retention and revenue-related goals