Senior Renewal Specialist

Job Summary

A company is looking for a Sr. Renewal Specialist, Customer Success.

Key Responsibilities

• Manage customer accounts throughout the renewal lifecycle, ensuring timely contract renewals and minimizing churn
• Identify opportunities for account growth through upselling and cross-selling while collaborating with sales teams
• Maintain accurate records of customer interactions and contribute to process improvements for renewal workflows

Required Qualifications

• 3+ years of experience in customer success, account management, or sales roles within the cybersecurity or technology industry
• Hands-on experience managing contract negotiations and renewal processes
• Foundational understanding of cybersecurity concepts and industry dynamics
• Proficiency in CRM platforms such as Salesforce
• Data-driven mindset with the ability to interpret metrics and apply insights