Senior Renewal Specialist

Job Summary

Managing a diverse portfolio of renewal accounts, the full-time Senior Renewal Specialist will ensure timely renewals, develop tailored strategies for customer retention, and collaborate with Customer Success Managers and Sales Representatives in a remote environment.

Key responsibilities

• Manage renewal accounts, ensuring timely and accurate renewals for medium and large-scale contracts
• Develop and implement renewal strategies to maximize customer retention and identify growth opportunities
• Lead renewal negotiations and create complex renewal quotes aligned with customer needs and usage data

Required qualifications

• 3-5 years of experience in customer success, account management, or renewal management roles
• Proven ability to manage and grow high-value customer relationships
• Strong negotiation skills for navigating complex discussions
• Analytical thinking to assess usage data and inform renewal strategies
• Advanced proficiency with CRM systems like Salesforce, Gainsight, and Clari