Senior Renewals Account Manager

Job Summary

Managing a portfolio of high-value, complex software renewals, the full-time Senior Renewals Account Manager will lead end-to-end renewal processes, drive proactive customer engagement, and negotiate sophisticated agreements in a fully remote environment.

Key responsibilities

• Manage the full lifecycle of complex strategic accounts, focusing on Gross Revenue Retention (GRR) and identifying upsell/cross-sell opportunities
• Lead high-stakes negotiations involving complex frameworks and ensure alignment with customer value and business objectives
• Collaborate with cross-functional teams, including Legal, Sales, and Finance, to maintain accurate renewal forecasts and mitigate risks

Required qualifications

• Extensive experience in renewals, commercial deal management, or enterprise account management within a B2B software or SaaS environment
• Deep expertise in contract structures and renewals frameworks
• Proven track record of leading complex renewal negotiations with senior customer stakeholders
• Strong understanding of ARR economics and forecasting
• Fluency in Portuguese and English; Spanish is a plus