Senior Renewals Manager

Job Summary

A company is looking for a Senior Renewal Manager to oversee the end-to-end renewal process and drive customer retention.

Key Responsibilities

• Develop and execute a comprehensive renewal strategy, including playbooks and processes
• Engage proactively with clients and stakeholders throughout the renewal lifecycle to address challenges
• Partner with Customer Success and Account Managers to negotiate and finalize renewal contracts

Required Qualifications

• 5+ years of experience in a customer-facing role focused on renewals or account management
• Strong negotiation skills with experience in complex contract renewals
• Proven track record of achieving high renewal rates (90+%) in a SaaS environment
• Proficiency with Salesforce and Customer Success Platform software
• Flexibility in schedule to accommodate a global customer base