Senior Renewals Manager

Job Summary

Owning the renewals function for the Security product, the full-time Senior Renewals Manager will drive on-time renewals, eliminate backlog, and develop proactive processes while working remotely in a high-autonomy role.

Key responsibilities

• Manage the end-to-end renewals book, achieving gross and net revenue retention targets
• Design and continuously improve the renewals process, including policies and playbooks, while shifting to a proactive engagement model
• Collaborate cross-functionally with Finance, Sales, and Customer Success to align on renewal strategies and manage at-risk accounts

Required qualifications

• Bachelor's degree in business, finance, or a related field, or equivalent practical experience
• 5+ years in SaaS renewals, account management, or customer success with direct ownership of a renewals book of business
• Proven success in negotiating and closing renewal commercial changes and contractual terms
• Experience in designing or improving renewals processes and shifting teams toward proactive renewal cadences
• Hands-on Salesforce experience managing renewal opportunities and reporting within the CRM