Senior Renewals Manager

Job Summary

Owning the commercial aspects of transactional and mid-market renewals, the full-time Senior Renewals Manager will manage the entire renewal process from quote to signed order, improve renewal systems for predictability, and ensure high gross retention rates in a remote setting.

Key responsibilities

• Lead the commercial conversation on renewals, including quotes, negotiations, and signed orders
• Define and enhance the renewal process to ensure consistency and scalability across various customer types
• Maintain accurate renewal forecasts and reporting to identify at-risk renewals early

Required qualifications

• Proven experience in renewals or revenue operations, preferably in B2B SaaS
• Strong ability to lead commercial discussions and handle pricing objections
• Proficiency in CRM systems, with experience in HubSpot or Pylon being a plus
• Demonstrated capability in process improvement and automation of workflows
• Organizational skills with a focus on follow-through and dependability