Senior Renewals Operations Manager

Job Summary

Acting as a key operational partner to the VP of Customer Success, the full-time remote Senior Renewals Operations Manager will drive the effectiveness and scalability of the global Customer Success organization while enhancing the end-to-end Customer Success Manager experience through data-driven execution and cross-functional alignment.

Key responsibilities

• Own and evolve the global Customer Success operating model to ensure consistency and scalability across regions
• Define and track KPIs to measure customer health, retention, and expansion while proactively identifying churn risk
• Drive cross-functional alignment with Renewals, Support, Professional Services, Sales, and Finance teams to optimize customer journeys

Required qualifications

• 6+ years of experience in Sales Operations, Renewals Operations, or Customer Success Operations
• Strong cross-functional influence with the ability to drive outcomes without direct authority
• Experience presenting executive-ready insights to senior leadership
• Deep understanding of post-sales and renewals workflows, data, and systems
• Advanced proficiency with CRM and sales operations tools, such as Salesforce