Senior Renewals Operations Manager
Job Summary
Leading the design and continuous improvement of the renewal operating model, the full-time Senior Renewals Operations Manager will manage process transformation, reporting, and AI enablement while collaborating with cross-functional teams in a remote environment.
Key Responsibilities
- Own and enhance the end-to-end renewal operating model, improving workflows and governance
- Develop and maintain reporting frameworks and dashboards to track renewal performance and forecast risks
- Identify and implement AI use cases to automate processes and enhance operational efficiency
Required Qualifications
- 5+ years of experience in Renewals Operations
- Proven success in leading process redesign and operational transformation initiatives
- Strong aptitude for reporting and analytics, including experience with CRM and business intelligence tools
- Practical experience with generative AI and automation tools
- Excellent project management and organizational skills
Complete Job Description
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