Senior Renewals Representative

Job Summary

Independently managing high volume renewal cycles, the full-time Senior Renewals Representative will execute renewal workflows, drive customer retention, and optimize processes in a remote environment.

Key responsibilities

• Independently own and execute full renewal workflows across assigned regional accounts
• Drive timely and accurate renewal execution while identifying and closing seat expansion opportunities
• Monitor auto renewal statuses and engage with customer procurement teams to ensure renewal accuracy

Required qualifications

• 5+ years of experience in renewals, inside sales, account management, or customer success, preferably in a software or SaaS environment
• Demonstrated ability to manage high volume renewal cycles independently
• Strong communication and negotiation skills with the ability to influence customer outcomes
• Experience using CRM systems to manage pipelines, forecasts, and renewal workflows
• Strong organizational skills and ability to prioritize across multiple renewal motions