Senior Renewals Specialist

Job Summary

A company is looking for a Senior Renewals Specialist to manage complex renewal cycles and engage with customers for retention and growth.

Key Responsibilities

• Manage high-value accounts throughout the renewal lifecycle and negotiate renewal agreements
• Maintain accurate renewal forecasts and analyze churn patterns to improve retention rates
• Build relationships with stakeholders and support onboarding and training of new renewal specialists

Required Qualifications

• 4-6 years of experience in renewals, account management, or customer success (SaaS experience required)
• Proven track record of managing complex renewals and achieving retention targets
• Proficiency in CRM tools (e.g., Salesforce) and renewal management platforms
• Ability to work independently and lead initiatives in a fast-paced environment
• Strong negotiation and analytical skills