Senior Reporting Analyst

Job Summary

A company is looking for a Senior Reporting Analyst responsible for developing and delivering advanced data analytics and performance metrics within the Customer Experience organization.

Key Responsibilities

• Lead and prioritize work assignments to ensure timely and accurate execution aligned with organizational goals
• Oversee daily reporting operations and deliver actionable data insights to stakeholders
• Manage complex ad hoc data requests and develop, automate, and optimize reporting processes

Required Qualifications

• Bachelor's degree in a related field or equivalent professional experience; advanced degree preferred
• Minimum of 5 years of relevant experience, including 4 years in data analytics within a multi-channel contact center environment
• At least 4 years of experience with Tableau for building dashboards and automating reports
• Advanced proficiency in Excel, including complex formulas and data manipulation techniques
• Strong understanding of Automatic Call Distribution (ACD) systems and Salesforce reporting