Senior Reservations Agent
Job Summary
Providing exceptional support to partners and tour operators, the full-time Senior Reservations Agent will assist with modifications, cancellations, and inquiries regarding reservations while working remotely in a year-round position.
Key responsibilities
- Guide partners and tour operators in using online booking portals and troubleshoot issues
- Manage bookings by booking, modifying, and canceling reservations accurately via phone and Zendesk
- Collaborate with various departments to resolve issues and ensure the accuracy of booking systems
Required qualifications
- High School diploma or equivalent
- Previous hospitality experience preferred
- Proficiency in Microsoft Office
- Ability to work a flexible schedule, including weekends and holidays
- Familiarity with hospitality software is a plus but not required
Complete Job Description
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