Senior Retail Customer Success Consultant

Job Summary

A company is looking for a Senior Retail Customer Success Consultant (w/m/d).

Key Responsibilities

• Act as the main point of contact for a strategic retail partner, building trusted relationships at a senior level
• Lead the insight agenda by translating business priorities into analytical briefings and actionable recommendations
• Collaborate closely with various teams to ensure consistent value delivery and cross-country alignment

Required Qualifications

• Fluent in German and proficient in English
• Extensive experience in Customer Analytics and understanding of shopper insights
• Solid FMCG expertise and knowledge of retail-manufacturer dynamics
• Proven experience working with senior and C-level stakeholders
• Strong analytical skills with experience in data sets like EPOS, RMS, or loyalty programs