Senior Retention Manager

Job Summary

A company is looking for a Senior Retention Manager to oversee a team focused on client retention and revenue recovery.

Key Responsibilities

• Monitor team KPIs, identify gaps, and implement action plans to achieve targets
• Lead and develop the retention team through training, call reviews, and performance improvement
• Handle escalated customer cases and report on retention performance to leadership

Required Qualifications

• Over 3 years of experience in B2C sales, retention, or client-facing roles
• Proven track record of closing deals and recovering high-risk clients
• At least 2 years of experience managing teams of up to 10 people
• Fluent in English (C1+)
• Highly organized and motivated by results and speed