Senior Retention Manager

Job Summary

Owning the execution of the retention roadmap, the full-time Senior Retention Manager will manage onboarding, loyalty, and lifecycle retention initiatives while working remotely to drive subscriber engagement and reduce churn.

Key responsibilities

• Finalize and scale onboarding initiatives to shape the subscriber journey and reduce early churn
• Build and improve retention programs to keep subscribers engaged and minimize churn from month 2 onward
• Manage CRM leads to convert them into new subscribers, optimizing campaigns and flows in collaboration with cross-functional teams

Required qualifications

• Experience in D2C ecommerce, preferably in wellness, health, or subscription businesses
• Proficiency in using AI tools for research, analysis, and drafting
• Ability to write compelling communications and manage lifecycle campaigns in Klaviyo
• Strong project management skills with experience in cross-functional initiatives
• Data-driven mindset with a focus on metrics such as repurchase rate and churn