Senior Retention Operations Analyst

Job Summary

A company is looking for a Sr. Retention Operations Analyst to join their Global Retention Operations team.

Key Responsibilities

• Analyze customer data to identify trends and issues affecting retention
• Establish frameworks for comparing operational data and retention trends across different markets
• Track key performance indicators related to customer retention and develop comprehensive reports for stakeholders

Required Qualifications

• Bachelor's Degree
• 2-4 years of related professional experience
• Technical expertise in data analysis tools (Excel, SQL, Python, R, Tableau, Power BI)
• Strong analytical skills and ability to interpret complex data
• Prior experience in customer retention or operational analytics preferred