Senior Retention Specialist

Job Summary

A company is looking for a Sr. Retention Specialist to oversee a team of Customer Retention Call Center Representatives in a remote work environment.

Key Responsibilities

• Supervise and appraise the performance of Customer Retention Call Center Representatives
• Handle escalated customer calls and act as a liaison for customer complaint resolution
• Conduct performance reviews and maintain a positive work atmosphere for the team

Required Qualifications

• High school diploma or equivalent; some college preferred
• At least 2 years of combined supervisory and retention experience
• Experience in life and/or health insurance preferred
• Advanced PC skills, particularly in Microsoft Office products
• Ability to maintain confidentiality and make independent decisions