Senior Revenue Enablement Lead

Job Summary

Acting as a strategic partner to Customer Success Leadership, the full-time Senior Revenue Enablement Lead will drive consistency, retention, and growth across the post-sale customer journey while working remotely.

Key responsibilities

• Partner with Customer Success Leadership to define and reinforce best practices across the full customer lifecycle
• Diagnose gaps in customer experience, retention, and expansion performance, and design enablement programs to address them
• Own onboarding programs for CSMs, TAMs, and Client Support teams, ensuring consistency across all verticals

Required qualifications

• 6+ years of experience in customer success, enablement, or post-sale operations
• Proven ability to operate as a strategic partner to Customer Success or Support leadership
• Deep understanding of customer lifecycle management, retention, and expansion strategies
• Experience building onboarding programs and ongoing development frameworks for CS teams
• Strong coaching and facilitation skills, with a hands-on approach to improving performance