Senior Revenue Operations Manager

Job Summary

To support a growing customer success initiative, the full-time Senior Revenue Operations Manager will oversee operational frameworks, analytics, and strategic partnerships within the Implementation and Customer Success teams, driving improvements in customer outcomes and revenue growth in a remote environment.

Key responsibilities

• Own forecasting frameworks and operational plans for the Customer Success organization, ensuring alignment with strategic goals
• Design and implement KPI frameworks and analytics that connect implementation activities to customer outcomes and business performance
• Lead monthly and quarterly business reviews, providing insights and recommendations to drive operational excellence and strategic alignment

Required qualifications

• 10+ years of experience in Revenue Operations, Customer Success Operations, or GTM Strategy in complex post-sale environments
• Tier-1 MBA or equivalent experience in management consulting, demonstrating expertise in solving organizational challenges
• Proven track record of developing operational frameworks that enhance customer retention and revenue expansion
• Experience with customer-facing platforms such as Freshdesk, Zendesk, Gainsight, or Salesforce Service Cloud
• Strong leadership skills with a focus on developing teams and fostering a culture of ownership and accountability