Senior Sales Engineer

Job Summary

A company is looking for a Senior Sales Engineer to assist in pre-sales activities and demonstrate technical expertise in customer experience solutions.

Key Responsibilities

• Lead discovery sessions to identify customer pain points and desired outcomes
• Build and present product demos showcasing AI tools and capabilities
• Collaborate with Sales, Product, and Engineering teams to refine requirements and influence product roadmaps

Required Qualifications

• 5+ years of experience as a Sales Engineer or similar role in a B2B software or tech-enabled service environment
• Proven track record in demonstrating and implementing complex technical solutions
• Strong understanding of tools in the customer service and experience space, including CRMs and AI
• Knowledge of webhooks, REST APIs, and common integration patterns
• Experience with leading LLMs and their applications in the customer experience space