Senior Sales Manager

Job Summary

A company is looking for a Senior Inbound & Outbound Sales Manager to join their team.

Key Responsibilities

• Oversee inbound and outbound sales contact center operations, focusing on service excellence and team development
• Collaborate with organizational leaders to establish strategies for sales channels and drive continuous improvement
• Utilize data insights to identify trends and opportunities, enhancing sales performance and revenue growth

Required Qualifications

• Bachelor's Degree or equivalent experience
• 10+ years of experience in managing teams and sales programs
• 10+ years of experience in leading contact centers and BPO vendor management
• Experience in developing and implementing performance improvement strategies for sales channels
• Strong customer focus with a proven track record in enhancing customer experience