Senior Sales Operations Manager

Job Summary

To enable the success of the sales and commercial organization, the full-time Senior Sales Operations Manager will lead operational excellence across sales planning, execution, and fleet management, managing processes such as CRM operations and incentive compensation administration, with a hybrid work arrangement based in New York City or remotely on the East Coast.

Key responsibilities

• Administer incentive compensation plans for field sales teams and account directors
• Deliver ad hoc analysis to support sales activity, performance tracking, and strategic decision-making
• Manage sales force alignments and collaborate with sales leadership to optimize deployment

Required qualifications

• Bachelor's degree in Business, Finance, Analytics, Administration, Operations Management, or a related field; advanced degree preferred
• 5-7+ years of experience in commercial operations or sales operations within the pharmaceutical or biotechnology industry
• Strong analytical and quantitative skills with proficiency in Excel, PowerPoint, and data visualization tools
• Expertise in incentive compensation plan administration and design
• Deep understanding of pharmaceutical/biotech commercial models and compliance requirements