Senior Sales Quality Analyst

Job Summary

A company is looking for a Senior Sales Quality Analyst.

Key Responsibilities

• Utilize best practices and tools to ensure high service standards in customer interactions
• Monitor interactions to assess engagement quality and compliance with processes
• Drive projects to improve behaviors, processes, and outcomes through data analysis

Required Qualifications

• 4+ years of experience in Sales, Enablement, Operations, or related fields, preferably in a SaaS environment
• Proven track record of launching quality projects that enhance productivity and customer outcomes
• Ability to quickly understand business priorities and derive insights from data
• Experience with tools such as Gong and/or Salesforce is a plus
• Project management or industry certifications (e.g., COPC, PMP) are desirable