Senior Salesforce Administrator

Job Summary

A company is looking for a Senior Salesforce Administrator responsible for the configuration, support, maintenance, and improvement of the Salesforce platform.

Key Responsibilities

• Manage user activities, including onboarding, offboarding, and permission assignments
• Provide Tier-1 and Tier-2 support for Salesforce-related issues and manage user-submitted tickets
• Handle day-to-day configuration tasks and ensure data accuracy through regular audits

Required Qualifications

• 5+ years experience administrating the Salesforce platform
• Salesforce Administrator Certification
• Strong understanding of Salesforce core objects and automation tools
• Experience working with Sales Cloud
• Experience with service management processes, such as Incident and Change Management