Senior Salesforce Administrator

Job Summary

Senior Salesforce Administrator, a full-time remote position, is responsible for supporting mission-critical Salesforce implementations for the Department of Veterans Affairs, focusing on enhancing enterprise systems for call center operations, case management, and business process tracking.

Key Responsibilities

• Define and enforce Salesforce governance, security, and data quality standards
• Lead platform optimization and technical debt reduction initiatives
• Drive adoption and user training programs

Required Qualifications

• Experience with Salesforce Service Cloud and Experience Cloud
• Knowledge of Agile and DevSecOps environments
• Strong interest in AI-driven capabilities within Salesforce
• Ability to mentor junior administrators and enable power users
• Experience in overseeing reporting strategy and business intelligence alignment