Senior Salesforce Administrator

Job Summary

To support the IT team, the full-time Senior Salesforce Administrator will manage CRM programming and design, maintain the CRM system, and provide guidance to users while working remotely.

Key responsibilities

• Perform analysis and provide implementation recommendations based on business requirements
• Guide and train functional users on system configuration, functionality, and enhancements
• Evaluate and improve best practices and standards in the analysis, design, and modification of the CRM system

Required qualifications

• Bachelor's degree and at least 5 years of experience as an advanced Salesforce Administrator
• Good understanding of CRM fundamentals and advanced features
• Experience in contact center CRM integrations and database management
• Hands-on experience with CRM implementation, administration, and optimization
• Certification in Salesforce Administration II, Service Cloud, and Business Analysis is a plus