Senior Salesforce Administrator
Job Summary
Leading the transition to Salesforce Service Cloud, the full-time Senior Salesforce Administrator will manage case management, ticketing consolidation, and support processes for internal teams while ensuring compliance with HIPAA regulations.
Key responsibilities
- Design and build case management, queues, and reporting in Service Cloud
- Consolidate internal ticketing tools onto Salesforce to streamline support requests
- Collaborate with various teams to establish and optimize service processes across the organization
Required qualifications
- 5+ years of experience as a Salesforce administrator
- Salesforce certifications including Advanced Administrator and Service Cloud Consultant
- Proficiency in Service Cloud features such as case management and automation
- Experience with security models, including profiles and permission sets
- Ability to build reports and dashboards for service health metrics
Complete Job Description
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