Senior Salesforce Administrator
Job Summary
Owning the configuration and continuous improvement of the Service Cloud platform, the full-time Senior Salesforce Administrator will manage case management, Omni-Channel routing, and automation to enhance productivity for support and care teams in a remote setting.
Key responsibilities
- Own case management configuration, including assignment rules, case queues, and Omni-Channel routing
- Configure and maintain the Lightning Service Console and Knowledge base architecture
- Design declarative automation in Flow for case routing and agent workflows, partnering with engineering as needed
Required qualifications
- 5-7+ years as a Salesforce Administrator with experience in Service Cloud implementation for a large user base
- Salesforce Certified Platform Administrator certification required
- Hands-on experience with Omni-Channel, Case Management, and Flow Builder
- Experience with CTI/telephony integrations and Einstein for Service is a plus
- Bachelor's degree required
Complete Job Description
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