Senior Salesforce Business Analyst

Job Summary

A company is looking for a Senior Business Analyst - Customer Experience.

Key Responsibilities

• Collaborate with internal stakeholders to document requirements for enterprise-level business system solutions
• Serve as a technical expert and advocate across operations teams, developers, and software vendors
• Create test plans and coordinate user acceptance testing to ensure solution quality and alignment with business requirements

Required Qualifications

• 5+ years of business analysis experience in Salesforce Customer Experience projects
• Experience in designing data integrations and transformations across SaaS systems
• 3+ years of experience with Salesforce Service Cloud and Experience Cloud
• Working knowledge of implementing Customer Experience processes
• Fundamental understanding of data systems and relational databases