Senior Salesforce Consultant

Job Summary

To support ongoing Salesforce operations, the part-time freelance Senior Salesforce Consultant will provide user support, troubleshoot technical issues, and collaborate with cross-functional teams in a fully remote environment, working 20-40 hours per month.

Key responsibilities:

• Provide day-to-day support for Salesforce users, troubleshooting issues and resolving system errors
• Manage and prioritize support tickets to ensure timely resolution in line with SLAs
• Collaborate with development and admin teams to escalate and resolve complex technical issues

Required qualifications:

• Proven experience with Salesforce Sales Cloud and CPQ
• Salesforce Administrator certification is required
• Hands-on experience with Salesforce configuration and administration tools
• Experience with ticketing/support systems (e.g., JIRA, ServiceNow, Zendesk) is a plus
• English proficiency at Upper-Intermediate level or higher