Senior Salesforce Developer

Job Summary

Owning the post-sale Salesforce footprint, the full-time Senior Salesforce Developer will design and build Service Cloud functionality, implement complex asset management processes, and collaborate closely with support teams to enhance customer success in a remote environment.

Key responsibilities

• Design and implement Service Cloud features, including case management, routing, and escalation processes
• Maintain asset and entitlement management systems, ensuring efficient workflows for support engineers
• Collaborate with integration teams to design and implement reliable integrations between Salesforce and other systems

Required qualifications

• 7-10 years of Salesforce experience, with a minimum of 4 years focused on Service Cloud and Experience Cloud
• Expertise in Service Cloud functionalities, including case management and entitlement processes
• Experience in building and maintaining complex asset management workflows
• Strong skills in Apex, LWC, Aura, and Salesforce Flows
• Proficient in Salesforce integrations using REST/SOAP APIs and other related technologies