Senior Security Solutions Engineer

Job Summary

Serving as the technical brain trust for the Customer Success team, the remote Senior Security Solutions Engineer will manage escalated technical inquiries, support customer calls with deep expertise, and develop documentation to enhance organizational efficiency.

Key responsibilities

• Act as the primary escalation point for Customer Success, providing timely and accurate responses to technical questions
• Engage in customer calls to deliver expert technical support alongside Customer Success Managers and Technical Account Managers
• Create and maintain comprehensive documentation to address knowledge gaps and streamline internal processes

Required qualifications

• 7+ years of experience in security, with at least half in a technical, customer-facing role
• Expertise across three or more security product areas, such as EDR, NDR, or SIEM
• Strong understanding of cybersecurity market products, providers, and their strengths and weaknesses
• Proficiency in security controls across various platforms including Windows, Unix/Linux, and cloud services
• Excellent consultative skills, including active listening and conflict management