Senior Service Advocate

Job Summary

A company is looking for a Sr Service Advocate - Ops - Work From Home.

Key Responsibilities

• Engages with members to introduce DSNP services and complete Health Risk Assessments
• Documents calls accurately in the member's electronic record to meet compliance standards
• Supports members during enrollment calls and manages difficult situations with empathy

Required Qualifications

• At least 2 years of experience in customer service, healthcare, and/or a call center
• Proficiency in Microsoft Word and Outlook
• Data entry and documentation experience within member records preferred
• Familiarity with basic medical terminology and concepts of care management preferred
• High School diploma or G.E.D. required; college degree or equivalent work experience preferred