Senior Service Advocate

Job Summary

A company is looking for a Sr. Service Advocate to engage with members and complete Health Risk Assessments.

Key Responsibilities

• Initiates outreach to members to introduce DSNP services and complete Health Risk Assessments
• Builds trusting relationships with members while accurately documenting calls in their electronic records
• Supports members during enrollment calls, managing difficult situations with empathy and urgency

Required Qualifications

• At least 2 years of experience in customer service, healthcare, and/or a call center
• Proficiency in Microsoft Word and Outlook
• Data entry and documentation experience within member records is strongly preferred
• Familiarity with basic medical terminology and care management concepts preferred
• Bilingual preferred