Senior Service Agreements Representative

Job Summary

A company is looking for a Senior Service Agreements Representative to join their member service team in a remote work environment.

Key Responsibilities

• Provide customer service and resolve escalated issues for internal and external stakeholders
• Perform a diverse range of tasks related to service agreements and support change management initiatives
• Share knowledge and mentor less experienced team members

Required Qualifications

• High School Diploma or GED, or minimum Associate degree in lieu of required experience
• 3-5+ years of relevant experience
• Ability to navigate multiple systems and platforms effectively
• Flexibility and adaptability to changing business needs
• Experience with research and data entry in a fast-paced environment is preferred