Senior Service Agreements Representative

Job Summary

Supporting the Retirement Plan Services business, the full-time Senior Service Agreements Representative will manage Service Level Agreements (SLAs), resolve complex issues, and ensure alignment in processes while working remotely.

Key responsibilities

• Provide customer service to internal and external stakeholders, addressing both routine and non-routine inquiries
• Act as a point of contact for escalated issues, applying senior-level knowledge to resolve diverse tasks related to programs and services
• Share expertise and support less experienced team members while leading assigned projects and promoting change management initiatives

Required qualifications

• High School Diploma or GED, or minimum Associate degree in lieu of required experience
• 3-5+ years of relevant experience aligned with the responsibilities of the position
• Ability to navigate multiple systems, databases, and platforms effectively
• Flexibility and adaptability to changing business needs
• Strong written and verbal communication skills