Senior Service Analyst

Job Summary

Leading end-to-end process analysis and operational transformation initiatives, the full-time Senior Service Analyst will collaborate with cross-functional teams to enhance service delivery, improve customer experiences, and ensure successful adoption of new technologies in a remote environment.

Key responsibilities

• Conduct comprehensive process reviews to identify inefficiencies and design future-state business processes
• Partner with business stakeholders to translate needs into effective process and technology solutions
• Lead operational readiness activities for new systems and support implementation planning and execution

Required qualifications

• High School Diploma or GED
• Minimum of 7 years of experience in operations analysis, process improvement, or business transformation
• Strong expertise in business process analysis and redesign
• Experience supporting operational readiness and implementation planning
• Ability to manage multiple projects and competing priorities simultaneously