Senior Service Center Representative

Job Summary

A company is looking for a Senior Service Center Representative.

Key Responsibilities

• Provide customer service and resolve escalated issues for members and providers
• Train representatives and maintain informational resources for the service center
• Oversee daily workflow and manage special projects as assigned

Required Qualifications

• High school diploma/GED or equivalent working knowledge
• 3-4 years of experience in a high-volume service center or managed care environment
• Substantial previous related work experience in managed care benefits member/provider services
• Ability to learn and effectively use customer information systems
• Preferred experience with self-insured plans and bilingual Spanish/English skills