Senior Service Center Representative

Job Summary

Providing expert customer service in a fast-paced environment, the part-time Senior Service Center Representative will manage inbound calls to assist members and providers with inquiries regarding coverage, benefits, and claims while working remotely in Arizona.

Key responsibilities

• Researching and resolving escalated member and provider issues requiring problem-solving
• Training service center representatives and providing informational resources
• Maintaining records and tracking cases for assigned benefit services

Required qualifications

• High school diploma/GED or equivalent working knowledge
• Three to four years of experience in a high-volume service center or managed care environment
• Substantial previous related work experience in managed care benefits member/provider services
• Ability to handle a high volume of incoming calls while maintaining a professional demeanor
• Familiarity with customer information systems and organizational benefit plans