Senior Service Coordinator

Job Summary

Coordinating administrative and supportive account activities, the full-time Senior Service Coordinator will manage service calls, invoicing, and customer inquiries while working from a home-based environment.

Key responsibilities

• Dispatch service calls to technicians and manage service time and utilization administration
• Log service requests and maintain service file systems, ensuring timely follow-ups and communication with customers
• Coordinate service parts pickup and manage inventory control for service operations

Required qualifications

• High school diploma or equivalent
• 5+ years of order entry experience or equivalent experience
• Familiarity with warranty, safety, and environmental regulations
• Ability to manage multiple tasks and prioritize effectively
• Experience with service invoicing and customer service support