Senior Service Delivery Lead

Job Summary

Managing day-to-day client operations, the full-time Senior Service Delivery Lead will oversee vendor management, service management, and data reporting while working remotely in the United States.

Key responsibilities

• Lead and mentor team members, ensuring performance management and talent recruitment
• Manage facility operations by generating service requests, reviewing work orders, and ensuring timely vendor communication
• Act as the primary point of contact for clients and vendors, handling service escalations and maintaining compliance with quality standards

Required qualifications

• 5-7 years of relevant experience in Facility Management or Vendor Management
• Strong organizational, project planning, and management skills
• Proficient in MS Excel, PowerPoint, Word, and Power BI
• Technical writing and presentation skills
• Understanding of compliance requirements for external organizations